Privacy Policy
Welcome to Baqala (“we”, “our”, “us”).
We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website or mobile application in Kuwait.
1. Information We Collect
We collect different types of information to provide and improve our services, including:
a. Personal Information
When you create an account or place an order, we may collect:
- Full Name
- Email Address
- Mobile Number
- Delivery Address
- Payment Details (processed securely through third-party providers)
b. Non-Personal Information
We may also collect non-identifiable data such as:
- Device information
- Browser type
- IP address
- Cookies and usage data for analytics and performance tracking
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Improve our products and customer experience
- Send order updates and promotional offers (only if you opt-in)
- Detect and prevent fraud or misuse of our services
- Comply with legal obligations under Kuwaiti law
3. Sharing of Information
We do not sell or rent your personal data.
However, we may share limited information with:
- Delivery partners to ensure successful delivery
- Payment gateways to process secure transactions
- Legal authorities, if required by Kuwaiti law
- Service providers (e.g., analytics, cloud hosting) who are bound by confidentiality agreements
4. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience.
You can disable cookies through your browser settings, but some features of our website may not function properly without them.
Cookies help us to:
- Remember your login session
- Track your cart items
- Analyze website performance and traffic
5. Data Security
We implement strict technical and organizational measures to protect your personal data against:
- Unauthorized access
- Accidental loss
- Misuse or disclosure
Payment transactions are encrypted and processed securely through trusted payment partners.
6. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your account or data
- Opt-out of promotional communications
- Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us at [your support email, e.g., support@baqala.com.kw].
7. Data Retention
We retain your personal data only for as long as necessary:
- To fulfill orders and provide services
- To comply with legal, accounting, or reporting obligations
- Once no longer required, your data will be securely deleted or anonymized.
8. Children’s Privacy
Our services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
If you believe your child has provided us with personal data, please contact us immediately to remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review it periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Baqala – Kuwait